Nick Scali COVID-19 FAQ's

For over 50 years, and now more than 60 stores, across Australia and New Zealand we have built a reputation as a company that our customers have come to trust in providing them comfortable quality furniture in their homes.

Now, as we face difficult times together, we are here to answer your questions, to deliver you the comfort, trust and reliability you can always expect from Nick Scali.

We hope the following FAQ’s will help you during this challenging time

Are Nick Scali showrooms still open?

Yes All Nickscali showrooms are now open 7 days a week. Opening hours are 10am - 5pm. Please note, public holiday hours may vary 

Can I order furniture online? 

Yes. Order can placed over the phone on 0800 034 575

If I have bought, will you still deliver my furniture? 

Yes, deliveries have recommenced. You can track your delivery schedule at https://www.nickscali.co.nz/track-your-order

I'm self-isolating, can I still get my delivery?

If a customer is symptomatic and self-isolating or chooses to not receive their delivery during any time, we will accommodate and deliver at a later time.

I have a problem with furniture, are your service teams still working?

Yes. We will endeavour to attend to your service request as long as it is safe to do so for our customers and service teams. However, if a customer is symptomatic and self-isolating, we will accommodate the service call at a later time.

Can I call customer service?

Please contact us via our chat function, through email or log a service ticket if you have a product concern: https://www.nickscali.co.nz/raise-a-service-ticket. We will endeavour to respond as soon as possible. Please note, we are experiencing high volume in chat. We will reply to you as soon as possible.

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