For over 50 years, Nick Scali has built a reputation as a company our customers trust in providing comfortable quality furniture for their homes.
Now, as we face difficult times together, we are here to answer your questions, and deliver you the comfort, trust and reliability you can always expect from Nick Scali.
We hope the following FAQ’s will help you during this challenging time.
Are Nick Scali showrooms still open?
Nick Scali showrooms are currently open and are practicing safe social distancing with hand sanitisers available to ensure the safety of our staff and customers.
Can I order furniture online?
Yes, Nick Scali’s entire range and specials are available online. Orders can be placed either by ‘click to purchase’ or by calling our concierge team directly on 0800 034 575. Alternatively, please visit our website and speak to our online concierge team via the chat icon for product enquiries or to place an order.
If I have already purchased, will Nick Scali still deliver my furniture?
Yes, contactless deliveries are still available for all orders. All delivery partners will be wearing PP&E and practicing safe social distancing for the safety of our customers and staff.
I'm self-isolating, can I still get my delivery?
If a customer is symptomatic and self-isolating or chooses to not receive their delivery during any time, we will accommodate and deliver at a later time.
If I have a problem with furniture, are your service teams still working?
Yes. We will endeavor to attend to your service request as long as it is safe to do so for our customers and service teams. However, if a customer is symptomatic and self-isolating, we will accommodate the service call at a later time.
Can I call customer service?
Please contact us via our chat function, through email or raise a service ticket if you have a product concern: https://www.nickscali.co.nz/raise-a-service-ticket. We will endeavour to respond as soon as possible. Please note, we are experiencing a high volume of chats so please be patient whilst we address your query.