Nick Scali COVID-19 FAQ's

For over 50 years, and now more than 60 stores, across Australia and New Zealand we have built a reputation as a company that our customers have come to trust in providing them comfortable quality furniture in their homes.

Now, as we face difficult times together, we are here to answer your questions, to deliver you the comfort, trust and reliability you can always expect from Nick Scali.

We hope the following FAQ’s will help you during this challenging time

Are Nick Scali showrooms still open?

No. All Nick Scali showrooms in New Zealand are now closed as per alert level 4. We will reopen once advised by the New Zealand Government.

Can I order furniture online? 

No. However, you can contact us via our website chat. We do encourage you to use our chat service, providing you with the same expert advice you would expect from our Nick Scali showroom sales consultants.

If I have bought, will you still deliver my furniture? 

Yes. However, for the time-being all New Zealand deliveries have been stopped as per alert level 4. Deliveries will recommence once advised by the New Zealand Government. You can track your delivery schedule at https://www.nickscali.co.nz/track-your-order

I'm self-isolating, can I still get my delivery?

No. All New Zealand deliveries have been stopped as per alert level 4. Deliveries will recommence once advised by the New Zealand Government.

If, however, a customer is symptomatic and self-isolating or chooses to not receive their delivery during any time, we will accommodate and deliver at a later time.

I have a problem with furniture, are your service teams still working?

No. All New Zealand deliveries and customer service have been stopped as per alert level 4. Our service technicians will be back on the road once we have been advised by the New Zealand Government.

Can i call customer service?

Yes. All New Zealand customers will be re-directed to our Australian customer service teams that are working as usual for the moment and will offer assistance as best as we can during this challenging time. We do ask that you bear with us whilst we work with the restrictions put in place by the New Zealand government.

Are you having trouble viewing the site? Please ensure you are using a current web browser.