Accidental damage warranty
Protect yourself from life's surprises with our 5 Year Leather & Fabric Accidental Damage Warranty.
5 year warranty
Relax and enjoy your purchase with confidence, thanks to our warranty that protects your fabric and leather lounge or dining furniture.
Repair or replace
Whether it’s a repair or replacement, our concierge team ensures your order is looked after every step of the way.
Free care advice
Our concierge team will provide advice on how to remove stains or fix problems.
Free care kit
Our Accidental Damage Warranty includes a complimentary care kit to keep your furniture looking its best.
Your cover includes
This warranty covers the Nick Scali Furniture range of leather and fabric upholstered furniture products and cannot be applied to other products.
Spillages & stains | Accidental damage | ||
Crayon or marker | Rips | ||
Ballpoint pen | Cuts | ||
Human bodily fluids | Tears | ||
Food | Cigarette Burns | ||
Beverages | |||
Lipstick | |||
Ink |
What's included in your care kit
Fabric Care Kit
Fabric cleaning fluid
Reusable microfibre cloth
Fabric protection shield
Fabric is susceptible to spills and staining, we highly recommend the Fabric Care Kit to protect your new sofa.
Leather Care Kit
Leather cleaner
Reusable microfibre cloth
Leather protector
Leather is a natural product and must be conditioned 3-4 times per year by an endorsed leather conditioner to ensure its longevity.
Protected vs. Unprotected: See the Difference
One side protected, one side not. The same spill, two very different results — see it for yourself.
Red wine stain
Life happens. Your lounge is protected.
Crayon
Little artists, zero lasting damage.
Ripped leather
Accidental tears, covered from day one.
Cut leather
Even the unexpected is taken care of.
General care
Purchasing a hand-made piece of furniture is an investment in your home‘s look and feel, as well as your lifestyle. Prepare yourself for those unforeseen circumstances so you‘re spending less time worrying about your furniture and spending more time on it!
Spillages, bodily oils and fluids and stains can occur from a variety of sources in the life time of your furniture. This is part and parcel of enjoying a beautiful piece of furniture and that‘s why Nick Scali Furniture offers an accidental damage warranty and protection for your fabric and leather lounge or leather dining room furniture for one claim up to the value of your initial purchase over a 5 year period*.
Additional benefits
Tried and tested specifically with the Nick Scali Furniture range of fabric upholstery products in mind, the Upholstery Accidental Damage Warranty comes with an Upholstery Care Kit, containing the means for you to care and maintain the fabric of your furniture*.
Further to the accidental damage warranty, our dedicated Nick Scali Service Team are available for:
Over the phone advice on necessary use and frequency of care.
Email assessment of concerns and queries with your Nick Scali furniture.
How to claim
New Zealand customers Nick Scali Furniture's Customer Service Team must be notified of an Incident to be claimed under this warranty within five days of the incident occurrence. Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To view the Nick Scali Warranty Against Defects and a more detailed of your rights and remedies under the New Zealand Consumer Law, please visit our Warranty Information page. Details of your consumer rights may be found at www.consumerprotection.govt.nz.
*This warranty covers the Nick Scali Furniture range of upholstered furniture products and cannot be applied to other products. A complete understanding of the terms and conditions of the Upholstery Accidental Damage Warranty can be found on our website here.